The Lumin app is thus mandatory to pilot the M1.
#Lumin customer service android#
And I am asking: was Joël at all paying attention to Lumin's Android app? My experience is night and day to his iPad take and I am wondering how that is possible.įrom his review: "More good news is the recent release of an Android version which will make Lumin owners happy but also all other users of UPnP home network players. The Android + Lumin combo is the essence of my complaint.Ħmoons was instrumental in my deciding to buy the M1 in July 2016 so it would be only fair to ask you to reflect the changed reality in the review if you find my information credible. The review by Joël Chevassus was tasty beyond measure. However, now that I have lived with that apparatus for nearly half a year, I am pressed to admit that my buying decision was wrong. The metal is okay but the app sucks big time. So bad is the app that I am now considering parting with the M1.
#Lumin customer service full#
Please follow our return policy to receive a full refund for your order.I am a satisfied Android user and very dissatisfied user of the Lumin M1.
Cancelling your subscription after a renewal order has been created for you does not automatically undo the order’s creation.ĭue to the automated process our warehouse fulfills and hands off orders to our logistics partners for shipping, we are unable to cancel an order that has been created in our system. If you are enrolled in an active subscription and do not want to get charged for a new subscription order, you must cancel your subscription before its scheduled renewal date.
#Lumin customer service trial#
You can extend your free trial period or cancel your subscription at any time through your lumin account or by sending in a subscription cancellation request via the chat widget located at the bottom right of our FAQ page. Upon your subscription’s scheduled renewal date, your default payment method on file will automatically be charged with our subscription pricing. Your first subscription order is set to renew at the end of your 30-day free trial period. Customers who redeem multiple free trial promotions are in violation with our free trial policy and will be charged in full at our subscription pricing for subsequent free trial orders.īy redeeming our free trial promotion you are agreeing to the automatic enrollment of our bimonthly subscription service. The default free trial period is 30 days starting on the free trial’s order date.Įach customer is allowed to redeem our free trial promotion once. Our free trial promotion waives the price of the trial products and is offered at the cost of shipping. This is a standard banking time frame and will vary depending on your financial institution.įree trial orders are non-refundable. Once our support team confirms that your refund has been processed, the funds may take up to 5-10 business days to return to your original method of payment. We provide replacement assistance as an alternative remediation for these types of orders. Original shipping fees are non-refundable. These orders are not guaranteed to reach our warehouses and therefore eligible for a 50% refund. We are unable to provide a full refund for orders that are marked as "Refused" or "Returned to Sender", including cases when customers refuse to fulfill the required customs payments or to pick up their orders held by the courier. We process your refund, which may take up to 5-10 business days to return to your original payment method.
You can find our warehouse address from the chat widget located at the bottom right of our FAQ page.
To receive a full refund, please return by shipping your unopened order to one of our warehouses in accordance with the guidelines listed below. This is because our free trial promotion is offered at the cost of shipping while the products are free. We do not accept the return of free trial orders. The order must be unopened and returned within 60 days of its delivery, as indicated by its tracking information. We only accept the return of one-time purchases and subscription orders. After 90 days we are unable to guarantee that return, refund, or replacement assistance can be offered to remediate the order issue you experienced. Please contact us regarding any assistance you require within 90 days of your order’s purchase date. If you received defective, damaged, incorrect products, or if your order experienced problems with shipping or delivery, please reach out via the chat widget at the bottom of our FAQ page for the fastest resolution.'
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